Testimonials From Our Customers

submitted 2017-04-29

"Mr Owen's service and sales was great. He had the best price and answered all my questions. The installation of the new unit was scheduled very fast. The day it was installed he arrived with his crew own time and ready to work. They were very professional and friendly. They have serviced my units for the last 3 years and it's great. I recommend him to friends and if you need any work done make him your first call."

— Greg Pappas


"Bill Owens Heating & Air was the most honest out of all the companies we dealt with. Some gave estimates knowing they couldn't make good on, others barely took a look at it before quoting us, etc. The guy from Bill Owens did a full walk-through, laser-measured every room, checked crawlspace, insulation, windows, breaker box and electrical meter, gave us a full estimate for cost, but refused to put in anything until we fixed certain problems, because he knew we'd only have to redo it and lose a lot of money. Speaking as a technician myself, only good people refuse a job on the basis of saving you money."

— Arkainon Reaper


"Absolutely amazed. We had called several companies(one though our home warranty)to fix our heat and after a week and a half of no heat and getting different diagnoses that did not fix it. I call Bill Owen's H&A this morning and they set me up with a 4:40 appointment. They came out and fixed our heat within 30 minutes. So pleased and will continue to use them. Wished we would have called them first!!!!"

— Patricia Cooper, 2019


"When you need Professional, Competent Timely service Bill Owens .Co. Is the Only one to turn to. Kris, expert Tech. Our 20 year old unit was replaced by the team of Joey, Keith and Barry the best installers, no problems. They were ON TIme, with ALL tool s and equipment for a smooth install. There was no mess they cleaned and checked to insure nothing was left behind. This was our 2nd unit installed by Bill Owens the first unit was only maintained by them. Kelly in the office great to talk to. Brian has the experts to get the job done. ABOVE THE BEST. The Mitchell's Hixson, TN."

— Petra Mitchell, 2019


"Brian, your guys really rock. Everything looked perfect with the installation. My wife says the new Trane unit looks pretty but I love the performance. Tell your guys, thank you for a great job."

— Steve Maples



Never worked with a company more caring to their customers. Friendly, honest and all good working employees. Would recommend them to anyone. Thanks for the great, fast, and

— Cathy Brewer


"I want to thank everyone who assisted in getting my central heating and air unit installed. Everyone was great and explained everything to me. I will definitely recommend your company to family and friends."

— Teresa Ivey


"Brian: I am sorry I missed you yesterday, I was out of town on business. I got back about 1am this morning and am just now having a chance to look at everything.

WOW! From what I can see, your crew did an outstanding job. You have exceeded my expectations by far with the installation, everything is as discussed, very neat, and very professional in appearance. I am extremely happy with how everything turned out. Thank you!

It seems it has become harder and harder to find people who will do what they say they will do. I really did not know what to expect on this job since I had never worked with you before. I had a gut feeling that you were the right way to go. For once, my following my gut looks like the right decision.

Finally, I would like to talk with you about redoing the duct work in my attic. I think your duct guy could make quick work of it and really improve the neatness and spacing in the attic.

Thank you again. If you need any kind of reference, for a future bid, please let me know. My neighbor on the right has 4 Carrier units and my neighbor on the left needs two new units. I am going to show them your work."

— Mike Standish


"Brian, everything about the service your company provided during the installation of our HVAC system was top notch. We're also very happy with the performance of the new unit."

— Rick Gehrke


"Brian, just a short email to let you and your company know that we are very satisfied with the subject unit that was installed this summer. Your staff from sales, installation, clean up and follow up earn high marks for the professional way of doing business. We will be in touch with you when our second unit needs to be replaced. Furthermore, we will let our neighbors and friends know that we would recommend your company if they need HVAC assistance."

— Bob


"I could not! have been more pleased with the heating and air system you put in my house. Your staff was so easy to work with and totally trustworthy. You even made a service call at no cost when it was a problem caused by our granddaughter. Thank you so much and I could not recommend your company more."

— Johnnie Griffith


"Brian, just wanted to let you know how much I appreciate your honesty and workmanship. Everything work out exactly how you explained it to me, from choice of unit for my home to very professional installation. Other than a very quiet unit and even temperatures through out the upstairs of my home, I would never have known you had been in my house. Again thank you for the best of service and sorry for all the questions. If you ever need me as a reference please feel free to do so."

— Marty Grant


"Bryan: As I mentioned on the phone, just wanted to tell you how much I appreciated the great job your men did. They were so thorough, courteous & efficient. They left a very nice looking installation job, cleaned up everything, thoughtful and very nice to work with. The unit seems to be operating perfectly and we are very pleased and happy. It is hard these days to find anyone that will do things right, especially the first time. Will definitely recommend you to friends & family."

— Orville & Carol Shupe


"Brian, I just Wanted to thank you for the tremendous job, installing the filtering systems on our two units. Your crew, headed by Shane, was highly competent, and the installations were very professionally done. They even cleaning up the mess so that there was no evidence that four men had been working here all day. As you know, we have been depending on your company for over thirty years and have always been pleased. Keep up the good work. Thanks again."

— Colbert & Pat Whitaker


submitted 2012-07-03

"Brian — I just want to thank you and your company for coming to our “rescue” and providing our replacement ac/heating unit as quickly as you did last week. We have been extremely pleased with the performance of the Trane a/c over these several record-breaking temperature days! I suffer from respiratory problems as a result of cancer treatment and stem cell transplant, and had it not been for this equipment, there is no doubt in my mind I would be in a hospital right now dealing with severe respiratory problems!! I cannot begin to express my appreciation for your ability and the workers’ expertise in getting the air back on in our home! THANK YOU, THANK YOU from the bottom of my heart!"

— Suzie Weber


submitted 2012-07-09

"Our a/c went out approximately 7:30 pm on Monday night, July 9. We called and left a message, and were promptly called back just minutes later. Your service man was here within the hour, and got our system fixed, and up and running in just a few minutes. Thank you so much for the quick and reasonable results."

— Betty McCormick


submitted  2012-07-18

"Our thanks to Owens Heating and Air Conditioning for the great job your technicians did in replacing our compressor unit. It was a big undertaking and we appreciate your sending a team of men to get the job done within a day’s time. To my delight, they left the premises as clean, if not cleaner, than when they arrived — no small task in light of the removal and replacement of a number of components involving insulation, heating and air parts and valves of all sizes! Your professional attention to our heating and air needs through the years has always been first rate."

— Margaret Oehmig


submitted 2012-10-01

"I contacted Bill Owens' Company and spoke to Brian regarding a need for a new unit for my home. He was very pleasant and willing to accommodate my needs for the problem at hand. I could not be happier and am very pleased I have made the phone call for this service. The installation workers were very courteous and cooperative. I called later and ask for some additional gravel to be placed in a particular area and it was done the next work day. What more could an individual ask for, nothing. Thank you again Brian and your crew for making this a pleasant endeavor. I will recommend anyone who is in need of your services to you."

— Donna Gobert


submitted 2013-02-13 02:50:19 from domain billowenshvac.com

"Brian, just wanted to let you now how impressed I was with Bruce and Alan. As you know, the "fix" was difficult to pinpoint, but Bruce was determined to find the problem, and when Alan brought the new limit switch, the problem was solved. Your service people are professional. knowledgable, efficient, and courteous. We will continue to highly recommend your firm. Thanks for you prompt response to our call."

— John Sellers


Subject: Re: Main Floor Unit

Date: 2018-10-19 14:07:11

Wonderful! Wonderful? Kris brought Ashley to shadow. We have now coded units and EPB boxes. Hopefully, we will remember the code.

Loved Ashley!!!!!! She is a nice addition. Kris and Ashley both served their country in the military. Military veterans are GREAT PEOPLE!

Thank you for coming to my rescue!

My most sincere appreciation, Kay Holder

From: Facebook <notification@facebookmail.com>

Date: September 18, 2019 at 17:18:31 EDT

To: Brian Owens

Kim Lewis recommends Bill Owens Heating & Air Inc: "Thank you so very much. Once again you guys went over and beyond. Our new Heat and Air system is wonderful. Your entire team is so nice. The guys when working at my house were neat clean and polite. There is no other company I would rather work with. My husband is very picky and he is even happy. Thank you again."



We offer service, maintenance, and repair on all brands of residential central HVAC & ductless mini split equipment.


See how your equipment is performing and if maintenance is necessary.

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We install systems ranging from 1.5 TON to 30 TONS. Trane & Trane/Mitsubishi is our primary replacement brand for installation. We offer sizes 9,000 BTU to 60,000 BTU.


Service, maintenance, and repair on all brands of commercial HVAC systems. We replace your existing residential or commercial equipment with a hi-efficient Trane system.


We offer solutions and solve comfort problems

Our goal is to provide Same Day Service, in most cases before 6:00pm, schedule permitting.

  • Residential Service Call $85
  • Commercial Service Call $93
  • “Year Round Special Financing for 36 months" on all equipment for qualifing customers.
  • WE NEVER CHARGE OVERTIME for after-hour, evening or weekend service.



About Us

Bill Owens Heating & Air Inc. is a family owned & operated business and has been serving Chattanooga & Hamilton County since 1979.

  • Office located at 6252 Dayton Blvd Hixson, TN 37343
  • We are a Veteran owned and operated business.
  • We are a Premier Trane Dealer and specialize in Residential & Lite-Commercial Replacement Systems & HVAC ADD-ON.
  • (We do not offer New Home Construction Installation.)
  • (We do not carry R-22 refrigerant anymore. See our Notifications page)

3 Ways You Can Get an Estimate on a New Installation or Replacement?

Call Us

You can call the Sales Dept, Alan Humphrey 423-509-0792 (cell), or Bruce Hubbard at 423-777-8178 (cell).

Contact Form

Send an email using form on Contact Us page.

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Estimate Form

Fill out the form on the Get Estimate page. Your request will be sent to the on-call Sales Person immediately.

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Brands We Service

We are Hamilton County & Chattanooga's Independent Premier Trane Comfort Specialist Dealer

Trane Comfort Specialist Badge
Lifestory Research - Trane American's Trust HVAC Brand Badge
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"Brian, your guys really rock. Everything looked perfect with the installation. My wife says the new Trane unit looks pretty but I love the performance. Tell your guys, thank you for a great job." — Steve Maples
"I want to thank everyone who assisted in getting my central heating and air unit installed. Everyone was great and explained everything to me. I will definitely recommend your company to friends." — Teresa Ivey
"Brian, everything about the service your company provided during the installation of our HVAC system was top notch. We're also very happy with the performance of the new unit." — Rick Gehrke

Read more testimonials from our customers »