Website Privacy Policy

Last modified: December 15, 2016

At Bill Owens Heating and Air we recognize that privacy is important. This Policy applies to all of the products, services and websites offered by Bill Owens Heating and Air or its subsidiaries or affiliated companies (collectively, Bill Owens Heating and Air's "services").

 

If you have any questions about this Policy, please feel free to contact us through our website or write to us at Bill Owens Heating and Air, 6252 C Dayton Blvd, Hixson, TN 37343-2711.

Choices for personal information

 

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

 

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

 

You can decline to submit personal information to any of our services, in which case Bill Owens Heating and Air may not be able to provide those services to you.

Information sharing

 

Bill Owens Heating and Air only shares personal information with other companies or individuals outside of Bill Owens Heating and Air in the following limited circumstances:

 

We have your consent. We require opt-in consent for the sharing of any sensitive personal information.

 

We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

 

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Bill Owens Heating and Air, its users or the public as required or permitted by law.

 

If Bill Owens Heating and Air becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

 

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

 

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

 

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

 

We restrict access to personal information to Bill Owens Heating and Air employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

 

Bill Owens Heating and Air processes personal information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

 

When you use Bill Owens Heating and Air services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users' personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services.

Changes to this policy

 

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice.

If you have any additional questions or concerns about this Policy, please feel free to contact us through our website or write to us at Bill Owens Heating and Air, 6252 C Dayton Blvd, Hixson, TN 37343-2711.


SERVICES WE OFFER

DUCTLESS

We offer service, maintenance, and repair on all brands of residential central HVAC & ductless mini split equipment.

SYSTEM INSPECTIONS

See how your equipment is performing and if maintenance is necessary.

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INSTALLATION

We install systems ranging from 1.5 TON to 30 TONS. Trane & Trane/Mitsubishi is our primary replacement brand for installation. We offer sizes 9,000 BTU to 60,000 BTU.

COMMERCIAL HVAC SYSTEMS

Service, maintenance, and repair on all brands of commercial HVAC systems. We replace your existing residential or commercial equipment with a hi-efficient Trane system.

We offer solutions and solve comfort problems

Our goal is to provide Same Day Service, in most cases before 6:00pm, schedule permitting.

  • Residential Service Call $85
  • Commercial Service Call $93
  • “Year Round Special Financing for 48 months" on all equipment for qualifing customers.
  • WE NEVER CHARGE OVERTIME for after-hour, evening, weekend or holiday service.

About Us

Bill Owens Heating & Air Inc. is a family owned & operated business and has been serving Chattanooga & Hamilton County since 1979.

  • Office located at 6252 Dayton Blvd Hixson, TN 37343
  • We are a Veteran owned and operated business.
  • We are a Premier Trane Dealer and specialize in Residential & Lite-Commercial Replacement Systems & HVAC ADD-ON.
  • (We do not offer New Home Construction Installation.)

3 Ways You Can Get an Estimate on a New Installation or Replacement?


Call Us

You can call the Sales Dept, Alan Humphrey 423-509-0792 (cell), or Bruce Hubbard at 423-777-8178 (cell).

Contact Form

Send a email using form on Contact Us page.

Contact us »

Estimate Form

Click "Get Estimate" below (fastest) and select type. Your request will be sent to the on-call Sales Person immediately.

Request an estimate today

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Brands We Service


We are Hamilton County & Chattanooga's Independant Premier Trane Comfort Specialist Dealer


"Brian, your guys really rock. Everything looked perfect with the installation. My wife says the new Trane unit looks pretty but I love the performance. Tell your guys, thank you for a great job." — Steve Maples
"I want to thank everyone who assisted in getting my central heating and air unit installed. Everyone was great and explained everything to me. I will definitely recommend your company to friends." — Teresa Ivey
"Brian, everything about the service your company provided during the installation of our HVAC system was top notch. We're also very happy with the performance of the new unit." — Rick Gehrke

Read more testimonials from our customers »