Website Terms of Use
Last modified: December 15th, 2016

1. Your relationship with Bill Owens Heating and Air

 

1.1

Your use of Bill Owens Heating and Air's products, software, services and web sites (referred to collectively as the "Services" in this document and excluding any services provided to you by Bill Owens Heating and Air under a separate written agreement) is subject to the terms of a legal agreement between you and Bill Owens Heating and Air. This document explains how the agreement is made up, and sets out some of the terms of that agreement.

 

1.2

Unless otherwise agreed in writing with Bill Owens Heating and Air, your agreement with Bill Owens Heating and Air will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the "Universal Terms".

 

1.3

Your agreement with Bill Owens Heating and Air will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.

 

1.4

The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and Bill Owens Heating and Air in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the "Terms".

 

1.5

If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.

2. Accepting the Terms

 

2.1

In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.

 

2.2

By actually using the Services, you understand and agree that Bill Owens Heating and Air will treat your use of the Services as acceptance of the Terms from that point onwards.

 

2.3

You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with Bill Owens Heating and Air, or (b) you are a person barred from receiving the Services under the laws of the United States or other countries including the country in which you are resident or from which you use the Services.

 

2.4

Before you continue, you should print off or save a local copy of the Universal Terms for your records.

3. Provision of the Services by Bill Owens Heating and Air

 

3.1

Bill Owens Heating and Air has subsidiaries and affiliated legal entities around the world ("Subsidiaries and Affiliates"). Sometimes, these companies will be providing the Services to you on behalf of Bill Owens Heating and Air itself. You acknowledge and agree that Subsidiaries and Affiliates will be entitled to provide the Services to you.

 

3.2

Bill Owens Heating and Air is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which Bill Owens Heating and Air provides may change from time to time without prior notice to you.

 

3.3

As part of this continuing innovation, you acknowledge and agree that Bill Owens Heating and Air may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Bill Owens Heating and Air's sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform Bill Owens Heating and Air when you stop using the Services.

 

3.4

You acknowledge and agree that if Bill Owens Heating and Air disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.

4. Use of the Services by you

 

4.1

In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to Bill Owens Heating and Air will always be accurate, correct and up to date.

 

4.2

You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries).

 

4.3

You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Bill Owens Heating and Air, unless you have been specifically allowed to do so in a separate agreement with Bill Owens Heating and Air. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

 

4.4

You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).

 

4.5

Unless you have been specifically permitted to do so in a separate agreement with Bill Owens Heating and Air, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.

 

4.6

You agree that you are solely responsible for (and that Bill Owens Heating and Air has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Bill Owens Heating and Air may suffer) of any such breach.

5. Your passwords and account security

 

5.1

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.

 

5.2

Accordingly, you agree that you will be solely responsible to Bill Owens Heating and Air for all activities that occur under your account.

 

5.3

If you become aware of any unauthorized use of your password or of your account, you agree to notify Bill Owens Heating and Air immediately.

6. Privacy and your personal information

 

6.1

For information about Bill Owens Heating and Air's data protection practices, please read Bill Owens Heating and Air's privacy policy. This policy explains how Bill Owens Heating and Air treats your personal information, and protects your privacy, when you use the Services.

 

6.2

You agree to the use of your data in accordance with Bill Owens Heating and Air's privacy policies.

7. Proprietary rights

 

7.1

You acknowledge and agree that Bill Owens Heating and Air (or Bill Owens Heating and Air's licensers) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by Bill Owens Heating and Air and that you shall not disclose such information without Bill Owens Heating and Air's prior written consent.

 

7.2

Unless you have agreed otherwise in writing with Bill Owens Heating and Air, nothing in the Terms gives you a right to use any of Bill Owens Heating and Air's trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.

 

7.3

If you have been given an explicit right to use any of these brand features in a separate written agreement with Bill Owens Heating and Air, then you agree that your use of such features shall be in compliance with that agreement, any applicable provisions of the Terms, and Bill Owens Heating and Air's brand feature use guidelines as updated from time to time.

 

7.4

Other than the limited license set forth in Section 11, Bill Owens Heating and Air acknowledges and agrees that it obtains no right, title or interest from you (or your licensers) under these Terms in or to any Content that you submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with Bill Owens Heating and Air, you agree that you are responsible for protecting and enforcing those rights and that Bill Owens Heating and Air has no obligation to do so on your behalf.

 

7.5

You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.

 

7.6

Unless you have been expressly authorized to do so in writing by Bill Owens Heating and Air, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

8. License from Bill Owens Heating and Air

 

8.1

Bill Owens Heating and Air gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Bill Owens Heating and Air as part of the Services as provided to you by Bill Owens Heating and Air (referred to as the "Software" below). This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Bill Owens Heating and Air, in the manner permitted by the Terms.

 

8.2

You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, de-compile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by Bill Owens Heating and Air, in writing.

 

8.3

Unless Bill Owens Heating and Air has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.

9. Content license from you

 

9.1

You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give Bill Owens Heating and Air a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This license is for the sole purpose of enabling Bill Owens Heating and Air to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.

 

9.2

You agree that this license includes a right for Bill Owens Heating and Air to make such Content available to other companies, organizations or individuals with whom Bill Owens Heating and Air has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.

 

9.3

You understand that Bill Owens Heating and Air, in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this license shall permit Bill Owens Heating and Air to take these actions.

 

9.4

You confirm and warrant to Bill Owens Heating and Air that you have all the rights, power and authority necessary to grant the above license.

10. Software updates

 

10.1

The Software which you use may automatically download and install updates from time to time from Bill Owens Heating and Air. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit Bill Owens Heating and Air to deliver these to you) as part of your use of the Services.

11. Ending your relationship with Bill Owens Heating and Air

 

11.1

The Terms will continue to apply until terminated by either you or Bill Owens Heating and Air as set out below.

 

11.2

If you want to terminate your legal agreement with Bill Owens Heating and Air, you may do so by (a) notifying Bill Owens Heating and Air at any time and (b) closing your accounts for all of the Services which you use, where Bill Owens Heating and Air has made this option available to you. Your notice should be sent, in writing, to Bill Owens Heating and Air's address which is set out at the beginning of these Terms.

 

11.3

Bill Owens Heating and Air may at any time, terminate its legal agreement with you if:

 

(A) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or

 

(B) Bill Owens Heating and Air is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or

 

(C) the partner with whom Bill Owens Heating and Air offered the Services to you has terminated its relationship with Bill Owens Heating and Air or ceased to offer the Services to you; or

 

(D) Bill Owens Heating and Air is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or

 

(E) the provision of the Services to you by Bill Owens Heating and Air is, in Bill Owens Heating and Air's opinion, no longer commercially viable.

 

11.4

Nothing in this Section shall affect Bill Owens Heating and Air's rights regarding provision of Services under Section 4 of the Terms.

 

11.5

When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Bill Owens Heating and Air have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation.

12. Exclusion of Warranties

 

12.1

Nothing in these terms, including sections 12 and 13, shall exclude or limit Bill Owens Heating and Air's warranty or liability for losses which may not be lawfully excluded or limited by Applicable law. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only the limitations which are lawful in your jurisdiction will apply to you and our liability will be limited to the maximum extent permitted by law.

 

12.2

You expressly understand and agree that your use of the services is at your sole risk and that the services are provided "as is" and "as available."

 

12.3

In particular, Bill Owens Heating and Air, its subsidiaries and affiliates, and its licensers do not represent or warrant to you that:

 

(A) Your use of the services will meet your requirements,

 

(B) Your use of the services will be uninterrupted, timely, secure or free from error,

 

(C) Any information obtained by you as a result of your use of the services will be accurate or reliable, and

 

(D) That defects in the operation or functionality of any software provided to you as part of the services will be corrected.

 

12.4

Any material downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or other devise or loss of data that resultS from the download of any such material.

 

12.5

No advice or information, whether oral or written, obtained by you from Bill Owens Heating and Air or through or from the services shall create any warranty not expressly stated in the terms.

 

12.6

Bill Owens Heating and Air further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of Liability

 

13.1

Subject to overall provision in paragraph 14.1 above, you expressly understand and agree that Bill Owens Heating and Air, its subsidiaries and affiliates, and its licensers shall not be liable to you for:

 

(A) Any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability.. this shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss;

 

(B) Any loss or damage which may be incurred by you, including but not limited to loss or damage as a result of:

 

(I) Any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the services;

 

(II) Any changes which Bill Owens Heating and Air may make to the services, or for any permanent or temporary cessation in the provision of the services (or any features within the services);

 

(III) The deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through your use of the services;

 

(III) Your failure to provide Bill Owens Heating and Air with accurate account information;

 

(IV) Your failure to keep your password or account details secure and confidential;

 

13.2

the limitations on Bill Owens Heating and Air's liability to you in paragraph 15.1 above shall apply whether or not Bill Owens Heating and Air has been advised of or should have been aware of the possibility of any such losses arising.

14. Copyright and trade mark policies

 

14.1

It is Bill Owens Heating and Air's policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law (including, in the United States, the Digital Millennium Copyright Act) and to terminating the accounts of repeat infringers.

 

14.2

Bill Owens Heating and Air operates a trade mark complaints procedure in respect of Bill Owens Heating and Air's advertising business.

15. Changes to the Terms

 

15.1

Bill Owens Heating and Air may make changes to the Universal Terms or Additional Terms from time to time.

 

15.2

You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, Bill Owens Heating and Air will treat your use as acceptance of the updated Universal Terms or Additional Terms.

16. General legal terms

 

16.1

The Terms constitute the whole legal agreement between you and Bill Owens Heating and Air and govern your use of the Services (but excluding any services which Bill Owens Heating and Air may provide to you under a separate written agreement), and completely replace any prior agreements between you and Bill Owens Heating and Air in relation to the Services.

 

16.2

You agree that if Bill Owens Heating and Air does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Bill Owens Heating and Air has the benefit of under any applicable law), this will not be taken to be a formal waiver of Bill Owens Heating and Air's rights and that those rights or remedies will still be available to Bill Owens Heating and Air.

 

16.3

If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.

If you have any additional questions or concerns about these Terms, please feel free to contact us through our website or write to us at Bill Owens Heating and Air, 6252 C Dayton Blvd, Hixson, TN 37343-2711.

"Brian, your guys really rock. Everything looked perfect with the installation. My wife says the new Trane unit looks pretty but I love the performance. Tell your guys, thank you for a great job." -Steve Maples
"I want to thank everyone who assisted in getting my central heating and air unit installed. Everyone was great and explained everything to me. I will definitely recommend your company to friends." -Teresa Ivey
"Brian, everything about the service your company provided during the installation of our HVAC system was top notch. We're also very happy with the performance of the new unit." -Rick Gehrke
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